Built-in record locking shows you at a glance what client records and cases are in use at any given time and also allows you to override one or all of them incase a record was left open by mistake. TecTrax Service Desk also tracks every transaction committed to the database, what time and date and by who, making the information searchable by system administrators and managers.

Set global GST and PST information from the main administration menu's and also at a client level allowing you to select if a customer is billed for one or both or none at all on generated Invoices.

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