Case Status lookups include: All, My Cases, In-Progress, Invoices, RMA's, Recall, Sales, Work Orders, Closed & Archives. You can even narrow them down even further by performing custom searches or organizing by Department, Employee or view every Action within a Case that was performed in say the past week. You decide what you see and how.

Don't need to deal with a particular Case or Cases for a few days? Put it on Recall for the Date you specify and they will automatically be put into the Recall Queue until the date you specify, at which time they will be put back into the In-Progress Queue.

TecTrax Cases and Ticket Items are intuitive. Create a New Case or Ticket and as you give each item more information, TecTrax is performing a search in the background of the built-in Knowledge Base to see if it can find applicable resolutions for you. You can then read all the items TecTrax has found, quite possibly fixing the issue immediately allowing you to relay that information to your client on the phone. Ideal for Tier Level Issue Resolutions and/or night or offsite support services.

Security is paramount in TecTrax Service Desk 2.0 and even applies to individual Case Items, you decide what your employees have access to and at what level, View, Edit or None at all.

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Send mail to WebMaster@tectrax.com with questions or comments about this web site. Last modified: 06/15/10