Frequently Asked Questions (FAQ)

 

  1. How do I create a new Case or Ticket Item?

  2. Where can I find my Archived Cases?

How do I create a new Case or Ticket Item?

Start TecTrax Service Desk 2.0 and select Cases from the main navigation bar.

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Where can I find my Archived Cases?

From the main Case Management Window, select "Archives" from the main menu items.

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