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Applies
to: Novell Netware 4.11
Formerly
TID 2914013
Symptom:
-497
DSRepair error NDS database not open
Error
occurs while re-installing Directory
Services on a server that DS was
removed from. While trying to login
or preparing to copy DS files, an
error occurs.
An
internal error has occurred: DSI
connot translate a unicode string to
local. There may be a problem with
the unicode translation files. Error
description: unknown error -497 (EEEEEEOF
HEX) (DSI -4.10-21)
NDS
database will not open and appears
corrupt.
Could
not login to server or map a drive.
Server
name is different in DSRepair.
Cause:
Either
missing the SYS:LOGIN\NLS directory
structure or the SYS:LOGIN\NLS
directory structure exists but the
directory is empty. Contains no
*.001 files.
Out of
date disk controller drivers.
Fix:
To troubleshoot
Load RCONSOLE and gain remote access
to the failed server.
Once connected,
take the option to do a "directory
scan" from the "Available Options"
menu which is displayed after
pressing ALT F1.
Do a directory
scan on SYS:LOGIN\NLS to check for
the existence of the unicode files
(.001 extension files)
2 conditions are
possible:
1) The
SYS:LOGIN\NLS or SYS:LOGIN directory
do not exist.
2) The
directory and sub directory exist
but are empty or the unicode files
do not exist.
First make sure
that there is no NLS directory, in
some cases such as low free
blocks,(less than 10-15%) the NLS
directory has been corrupted and
appeared as a file. If this is the
case rename the file and try the
install once more after making sure
the SYS vol has sufficient free
blocks, 20% or more.
The problem is
that there are corrupt unicode
files. In order to re-open the
database you must reinstall the
pre-install files. This will allow
the database to reopen.
There are two
possible ways to recopy the
necessary files:
One:
Locate the
4.10/4.11 cd and mount the cd
volume, then
1) Load
install | Copy Files Option |
pointing the file location to the cd
ROM volume.
2) Specify
option to copy pre-install files.
This option will
check for the existence of SYS:
SYSTEM, PUBLIC, LOGIN and Create
files. It then populates the LOGIN
directory with the needed files,
creates the Login\NLS directory and
populates with the unicode files,
creates the Login\NLS\English
directory and populates with the
message and help files.
3) At this
point, re-boot server and DS should
open, provided it is not corrupt.
Patch the server
and load LAN and Disk Drivers.
TWO: When
DS has been removed from the server
andl the unicode files need to be
installed:
1) RCONSOLE
into the server with the problem and
select Transfer Files to Server.
(See additional notes for methods of
doing this.)
2) From
another File Server (if available),
copy the unicode files (*.001) from
the login\NLS directory from the
other server to the login\NLS
directory of the failed server.
3) At this
point the server should boot up, it
is still advisable to do a
preliminary file copy and copy
system and public files again.
The issue here
is, other files could be corrupt.
If the SYS:LOGIN\NLS
subdirectory does not exist, do not
try to RCONSOLE the files in, this
will create a file called NLS in the
SYS:LOGIN Directory, and will make
install - copy files option fail.
*If this is
already the case, delete the file
called NLS. To do this use either
ips script file or INSTALL.NLM or
another nlm that allows the deletion
of a file by name.
ADDITIONAL NOTES:
To copy files
using RCONSOLE "Transfer files to
server" on NetWare 4.11
A.) On the
workstations invoking RCONSOLE, map
a drive to another server at the
same NetWare revision.
B.) This will
be the server from which you will
copy the
example: map i:=source server/sys:
C.) Load
RCONSOLE on the target, or problem
server. Steps 1 - 3 are important.
RCONSOLE can accept a
Dos drive
mapping for the source of "Transfer
files to server". However, it can
only accept a NetWare
mapping
for the target of "Transfer files to
server".
D.) To copy
all files in SYS:LOGIN\NLS and
SYS:\LOGIN\NLS\ENGLISH, perform
these steps:
1.) Select
transfer files to server.
2.) For
the source, enter I:\LOGIN\NLS
3.) For
the destination choose SYS:LOGIN\NLS
4.) Before
repeating the process with F:\LOGIN\NLS\ENGLISH
and SYS:LOGIN\NLS\ENGLISH,
verify that the English
Directory Exists with a directory
scan of SYS:LOGIN\NLS\ENGLISH. If
the
english directory does not exist,
use NETBASIC to create the directory
as follows:
i.)
Toggle to the System console and
enter LOAD NETBASIC
ii.)
Type SHELL at the command prompt.
iii.)
Type CD\LOGIN\NLS
iv.)
Type MD ENGLISH
v.)
Type Exit followed by unload
NETBASIC
5.) Copy
files for the english subdirectory
using the same steps as http above.
Other tools that
can be used to copy files between
servers can be obtained from the
Tools section
of the Minimum
Patch List. This can be accessed
from http://support.novell.com/produpdate/patchlist.html#tools
Note:
Booting the
server NetWare 4.11 gets to point of
loading ds.nlm and receives the
following message on the system
console: <date> <time> DS-5.73-24
Directory Services: Could not open
local database
with this message
attempt to run dsrepair and receive
the following error message:
Error Report
DSREPAIR-4.10-015: Could not
establish full access to record
manager, error -497
Program execution
cannot continue normally.
Press escape..
NDS database will
not open and appears corrupt.
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