|
This tip
gives an overview of HP Laserjet
Printers error codes and conditions.
02 Warming Up (>3 Min)
1. Remove I/O Cables. Cable is
hooked up incorrectly or bad
interface in computer.
2. Replace Formatter PCA.
268 A/D Only:
1. Replace DC Power Supply/Main
motor driver.
IIISi/4Si Only:
1. Defective Display Cable,
Display, or Formatter PCA.
11 Paper Out
1. Paper Tray empty or not seated
correctly.
2. Sensor Arm stuck or broken.
3. Replace Paper Control/Sensor
PCA.
12 Printer Open
1. Check DC Power Supply Voltages
or replace DC Power Supply.
2. Replace DC Controller
3. Tab missing on top Cover.
4. 220V unit plugged into 110V
outlet.
IIISi/4Si Only:
1. Check that PS1 is blocked by
the Latch Flag. Replace PS1 if
defective.
2. Check to see if fuser bulb
turns on. If the fuser bulb does not
turn on reset SW101
on AC Power Supply.
3. Replace DC Controller PCA.
LJ4 Only:
1. Plunger missing on top cover.
2. Replace Paper Control PCA.
3. Replace DC Controller.
12 Open or No Toner
1. Paper Path Door / Top Cover
open.
2. Bad Fan, PS4, or PS5.
3. No Toner Cartridge Installed.
4. External Fuser Access Door not
closed.
13 Paper Jam
2686 A/D Only:
1. Broken Separation Belt.
2. Paper Path Rollers Worn.
Check Paper Pickup Rollers.
Check Paper Feed Roller.
Check Transfer Guide Assembly.
3. Paper pickup Clutch turning
more than once?
Disassemble Clutch and
re-grease.
Note 2686D: If one
clutch needs re-greasing, it is
likely that they all do.
4. Bad Registration Sensor or Bad
Fuser exit sensor.
II, III Only:
If no jam is visible
1. Replace Cable, Fuser to DC
Controller (P/N RG1-0907-000CN).
II, IID, III, IIID Only:
1. Obstruction in paper path.
2. Out of spec media.
3. Replace Registration Assembly.
4. Replace Fuser.
IID, IID Only:
1. Check duplex paper path for
obstructions.
2. Misadjusted or bent Switchback
Assembly.
IIP, IIP+, IIIP Only:
1. Bad Paper Input Sensor (PS1).
2. Bad Fuser Exit Sensor (PS1).
LJ4 Only:
1. Out of spec media or improperly
loaded media.
2. Dirty or obstructed paper path.
Fuser Levers Down.
3. Replace worn Pickup Rollers and
/ or Seperation Pad.
4. Bad Exit Sensor (PS3).
13.X Paper Jam
IIISi/4Si Only:
1. 13.1 Internal - Check
Registration area. Fuser Exit Sensor
Flag and Sensor.
2. 13.2 Input - Check Paper Input
section and Paper Re-feed from
Duplex Unit.
3. 13.3 Duplex - Check PS4 or PS5
in Duplex or Switchback,
respectively.
4. 13.4 Output - Check PS7 in
output area, Optional Power Stacker.
5. Install User Maintenance Kit
(110 P/N C2062A, 220 P/N C2087A).
14 No EP Cart
1. No Toner Cartridge Installed.
2. Is there at least one
sensitivity tab on the Toner
Cartridge?
3. Replace Paper Control PCA.
4. Replace DC Controller PCA.
2686 A/D Only:
1. Bad cassette Microswitch.
2. Bad Toner Cartridge - missing
both tabs.
IIISi/4Si Only:
1. Install new Toner Cartridge.
2. Check tabs on right side of
Toner Cartridge. At least one of the
two tabs must
be present.
3. Switch actuator bent, support
tab on upper right corner of DC
Controller bent
or not installed correctly.
4. Replace DC Controller PCA.
16 Toner Low
1. Replace Toner Cartridge
2. Replace High-Voltage Power
Supply.
II, III Only:
1. Replace Cable, DC Controller to
H.V. Power Supply (P/N
RG1-0906-000CN).
IIISi/4Si Only:
1. Check Door Open sensor flag.
Replace PS1 if defective.
2. Inspect Toner level sensor
connector for damage.
3. Check Toner Cartridge for
damage.
4. Replace DC Control PCA.
5. Replace High-Voltage Power
Supply.
LJ4 Only:
1. Install new Toner Cartridge.
2. Replace High-Voltage Power
Supply.
3. Replace DC Controller PCA.
18 MIO Not Ready
4Si Only:
1. Displayed if printer is not
connected to active LAN.
20 Error / Mem Overflow
1. Add memory or simplify print
job.
21 Error / Print Overrun
1. Simplify Print Job.
2. For LJ III, IIID, IIIP, with 1
MB extra memory, enable page
protect.
22 Error / I/O Config Error
1. I/O config for the computer or
printer is incorrect.
2. Wrong I/O Cable.
3. Computer is powered off.
23 I/O Not Ready
1. I/O Card is unable to accept
data or is not connected to the
network.
24 Job Memory Full
4Si Only:
1. Add memory or simplify print
job.
25 XXX Mem Full
4Si Only:
1. Add memory or simplify print
job.
30 PS Error XX
1. PCL file being sent to printer
while in PostScript mode.
2. Check PostScript ROMs
40 Error (Data Transfer Error)
1. Computer and Printer may be set
to different baud rates.
2. Computer is powered off.
41 Error (Temporary Beam Detect
Error)
1. Reset by pressing the continue
key.
2. See Error 51.
IIP Only:
1. See Service Note 33471A-02B if
S/N is between 2925J00000 to
3047J99999.
(2-diode to 30diode upgrade
corrects static caused problem).
IIP, IIP+, IIP Only:
1. This error can be caused by
Paper Feed Problems.
41.X Error
LJ4/IIISi/4Si Only:
x=1 or 2, Reset J205, J206, J207 and
laser / scanner connections.
X=3 Paper Multi-feed or Wrong Size
Paper.
1. Paper size selection does not
match installed paper.
2. One of the cassettes is overful
or improperly adjusted.
3. Paper is out of Spec.
x=4 or 5, Reset / Replace DC
Controller and Formatter PCA.
50 Error
(Note: The printer must be powered
off for 20 minutes to clear an error
50).
2686 A/D Only:
1. Bad 47 Ohm resistor (1/4W) on
the Fuser Safety PCA (connector J107
on the
Fuser Safety PCA).
2. Bad Fuser Bulb.
3. Bad Fuser Safety PCA.
Note
2686 A/D: Short resistor R250 on the
DC Controller to bypass error 50
time
delay. Short the pin closest to the
front of the printer. (The printer
must be turned off).
II, III Only:
1. Replace Cable, Fuser to DC
Controller (P/N RG1-0907-00CN).
II, IID, III, IIID Only:
1. Replace Fuser.
2. Replace AC Power Module.
3. Replace DC Controller.
Note II:
Short C211 on the DC Controller to
bypass error 50 time delay. (The
printer
must be turned off).
Note IID:
Short C216 on the DC Controller to
bypass error 50 time delay. (The
printer
must be turned off).
IIP, IIP+, IIIP Only:
1. See Service Note 33471-01B if
S/N is between 0000J0000 and
2949J2222
(Use HP FIRST for service note).
2. Replace Fuser Assembly.
Note IIP, IIP+, IIIP:
Short C212 on the DC Controller to
bypass error 50 time delay.
(The printer must be turned off).
LJ4 Only:
1. Replace Fuser.
2. Replace DC Controller.
3. Replace Power Supply.
Note 4:
Short C202 on the DC Controller to
bypass error 50 time delay. (The
printer
must be turned off).
51 Error (loss of beam detect)
268 A/D Only:
1. Bad laser unit or improper
laser power setting.
2. Replace Laser Assembly.
3. Replace Scanner Assembly.
II, III Only:
1. Replace Cable, Laser/Scanner to
DC Controller cable. (P/N
RG1-0908-000CN).
II, IID, III, IIID Only:
1. Inspect the Fiber Optics Cable
for cuts or kinks.
2. Replace Laser/Scanner Assembly.
3. Replace DC Controller.
LJ 4 Only:
1. Check / reset J205 and J206 on
DC Controller.
2. Replace Laser/Scanner Assembly.
3. Replace DC Controller.
IIISi/4Si Only:
1. Visually check or replace Toner
Cartridge.
2. Inspect Fiber Optics Cable
between Laser/Scanning Assembly and
DC
Controller.
3. Reseat connectors J002 on the
DC Controller and J601 on the
Laser-Drive PCA.
4. Verify 12 VDC is present on
J601-2 of Laser Drive PCA.
5. Replace Laser/Scanner Assembly.
LJ 4 Only:
1. Check, reseat J205, J206 on DC
Controller.
2. Replace Laser/Scanner Assembly.
3. Replace DC Controller.
52 Error (Incorrect Scanner Speed)
1. Same as Error 51
IIISi/4Si Only:
1. Inspect Cable Assembly to DC
Controller.
2. Listen for Scanner Motor
starting up and LED 003 on DC
Controller to illuminate.
3. Replace Laser/Scanning
Assembly.
4. Replace DC Controller.
LJ 4 Only:
1. Check and Reset J205, J206 and
Laser/Scanner cable assemblies.
2. Replace Laser/Scanner Assembly.
3. Replace DC Controller.
53 Error (Accessory memory Error)
286 A/D Only:
1. 53 Error (Laser temperature
malfunction) - Same as Error 51
II, IID Only:
1. 53 Error - Replace memory card.
III, IIID Only:
1. 53-1 Error in front memory
slot. - Replace memory card.
2. 53-2 Error in rear memory slot.
- Replace memory card.
IIP, IIP+, IIIP Only:
1. 53 Error Unit 1 - Replace
memory card (top).
2. 53 Error Unit 2 - Replace
memory card (bottom).
IIISi Only:
1. Cycle power on the printer.
2. Laser Malfunction See Error 51.
53.XY Error
LJ 4/4Si Only:
Replace SIMM as indicated.
x=0, ROM
x=1, RAM
y=0, Internal memory (Formatter PCA)
y=1, SIMM Slot 1
y=2, SIMM Slot 2
y=3, SIMM Slot 3
y=4, SIMM Slot 4
54 Error
IID, IIID Only: Duplex Feed Error
1. Check Duplex Shift Plate for
correct position and operation.
286 A/D Only: Main Motor Stall
1. Paper Tray is over-full.
2. Fuser drive gears bent or
locked up.
55 Error (Internal Communication
Problem)
1. Replace DC Controller PCA.
2. Replace Formatter PCA.
3. Replace both at the same time.
Note:
Inadequate site power can cause this
Error and is often a result of
thunderstorms.
286 A/D Only:
1. Replace Interface/Formatter PCA.
IISi/4Si Only:
1. Check and reseat connectors J4,
J5, on the Low Voltage Power Supply,
J8, J9,
J10 and J15 on DC Controller PCA.
2. Replace DC Controller PCA.
3. Replace Formatter PCA.
4. Replace Paper Input PCA.
5. Replace Main Motor PCA or Main
Motor.
6. Check/Reseat Cable between DC
Controller and Formatter PCAs.
56 Error
IID, IIID Only:
1. Output selector knob is not in
duplex position.
IISi/4Si Only:
1. Trying to print envelope in
duplex mode (envelopes cannot be
duplexed).
57 Error
III, IIID Only:
1. 57-1 Error - Incompatible
memory card in front slot.
2. 57-2 Error - Incompatible
memory card in rear slot.
IIP, IIP+ IIIP Only:
1. 57 Error Unit 1 - Incompatible
memory card in top slot.
2. 57 Error Unit 2 - Incompatible
memory card in bottom slot.
LJ 4 Only:
1. Reseat J211 and J131.
2. Replace Main Motor.
3. Replace DC Controller.
57.X Service
1. Check Fans, replace if
necessary.
2. Check and reseat connector JO10
on DC Controller PCA.
3. Replace Main Motor PCA or Main
Motor.
4. Replace DC Controller PCA.
58 Service (Fan Failure)
1. Reseat J209.
2. Replace Fan.
3. Replace DC Controller PCA.
59 ADD MEMORY
IIISi/4Si Only:
1. Not enough optional memory
installed to support the PostScript
option for the
application being used. Verify
SIMM's are seated properly, replace
defective SIMM's
or install additional SIMM's.
60-68 Service (II, IID, IIP, IIP+,
III, IIID, IIIP, LJ4)
1. Replace Formatter PCA.
61.X SERVICE
1. Reseat SIMM Memory.
2. Replace SIMM (x).
x=0, Internal Memory.
x=1-4, SIMM Slot #.
x=5, Cartridge.
60, 61, 63 Memory Error (IIISi/4Si)
1. Check / replace SIMM's.
65, 67 SERVICE
4Si Only:
1. Cycle Power.
2. Replace Formatter.
68 Error
1. Press CONTINUE.
2. Check front panel settings.
3. Cycle Power.
68 Cold Reset/68 SERVICE
1. Replace Formatter PCA.
69 Service
1. Remove optional I/O PCA, then
re-test.
2. Replace Formatter PCA.
70-71 Error
1. Personality cartridge installed
in front slot is incompatible with
printer.
72 Service
1. Replace Font Cartridge.
2. Replace Formatter PCA.
79 Service
1. This problem can be caused by
software/drivers, Memory PCA's,
Font-Macro-
Personality Cartridges, optional I/O
cards.
2. Replace Formatter PCA.
80 MIO Failure
1. Inspect pins on formatter MIO
connection.
2. Replace MIO card.
3. Replace Formatter PCA.
81 Error
1. Replace Formatter.
89 PostScript ROM Failure
1. Inspect PostScript ROM's for
bent or broken pins.
2. Check that ROM's are in correct
location and orientation.
3. Cycle Power.
4. Replace PostScript ROM's.
BLANK DISPLAY
1. Display panel, its related
cabling, or its drive circuitry is
defective.
2. Printer cannot generate
voltages to illuminate the Display
panel.
HP Laserjet 4L Error Configuration
Priority of Errors
Each error has a priority in
relation to others. If there is more
than one error condition
at the same time, the highest
priority error will be displayed.
The priority of errors is:
1. Service Errors
a. Formatter
b. RAM
c. Engine
d. Scanner
e. Beam
f. Fan
2. Recoverable Errors
a. Door Open/No Toner Cartridge
b. Paper Jam
c. Paper Out
d. Memory Error
e. Manual Feed
Note
Before troubleshooting any Service
Error, cycle the power to the
printer to see if
the error persists.
|
