TecTrax Knowledge Base integration with client and case management is so intuitive you can create a case or ticket item and as you type and fill in more and more information pertinent to the particular scenario your dealing with, TecTrax Service Desk will continuously scan its knowledge base to try and find a resolution to the problem for you.

Knowledge Base resolutions are displayed in easy to read lists categorized in order of most relevant resolution enabling users who might not be as informed or skilled with particular issues to effectively resolve them. You can even attach any type of file or HTML link to a Knowledge Base Resolution.

Each Knowledge Base item can have as many or as few resolutions as you like, each one assigned to your particular Tier Level structure and bound by security clearance for individual users. A Tier 1 level user, for example, could not read a Tier 3 level document and so on and so forth.

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